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Privacy Policy
Effective Date: July 28, 2025
Nirvana Holistics, LLC ("Company," "we," "our," or "us") is committed to protecting your privacy. This
Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit
our website [www.nirvanaholistics.com], use our services, or access our mobile/web application.
Please read this policy carefully. If you do not agree with the terms of this policy, please do not use
our services.
1. Information We Collect
We may collect the following types of information:
Personal Information:
- Name, address, email, phone number, date of birth, gender
- Emergency contact information
- Payment information (via secure third-party processor like Square)
- Government-issued ID (if required for identity verification)
Health Information (Protected Health Information or "PHI"):
- Medical history, current symptoms, medications, allergies
- Vitals, lab results, and treatment history
- Intake forms, SOAP notes, and charting documents
- Good Faith Exams (GFEs) and telehealth consultation notes
Technical and Usage Data:
- IP address, browser type, device identifiers
- App usage, interaction logs, and error diagnostics
- Cookies and similar tracking technologies (see Section 6)
2. How We Use Your InformationWe may use the information we collect for the following purposes:
- To provide and manage our hydration and wellness services
- To conduct intake assessments and charting
- To schedule appointments and communicate with you
- To process payments via Square or another secure provider
- To comply with legal, medical, and regulatory obligations (including HIPAA)
- To improve and customize our website and services
- To conduct internal audits, security monitoring, and fraud prevention
3. Disclosure of Your Information
We do not sell your personal information. We may share your information only as necessary with:
- Licensed medical providers (e.g., medical director) for chart reviews, GFEs, and oversight
- HIPAA-compliant partners and service providers (e.g., Google Workspace, Square, Adalo)
- Law enforcement or regulatory bodies if legally required
- A successor entity in the event of a business transfer or sale
All third parties are contractually obligated to protect your data in accordance with HIPAA and
applicable law.
4. Data Security
We implement physical, technical, and administrative safeguards to protect your information,
including:
- HIPAA-compliant hosting for client data and records
- Encrypted transmission (HTTPS) of sensitive data
- Secure user authentication for staff access
- Role-based access control to limit who can view/edit client records
Despite our efforts, no method of transmission or storage is 100% secure. You use our services at
your own risk.5. Your Rights
Depending on your location and applicable law, you may have the right to:
- Request access to your personal or health information
- Correct or update your records
- Request deletion of your data (subject to record retention laws)
- Request restrictions on certain uses of your PHI
- File a complaint with the U.S. Department of Health and Human Services (HHS)
To exercise any of these rights, please contact us at:
6. Cookies and Tracking Technologies
Our website may use cookies or similar technologies for:
- Website analytics (e.g., Google Analytics)
- Session tracking and performance monitoring
- Enhancing user experience
You can manage your cookie preferences in your browser settings.
7. Children's Privacy
Our services are not intended for individuals under the age of 18 without parental consent. We do
not knowingly collect personal information from children.
8. Data Retention
We retain your personal and medical information for as long as necessary to fulfill the purposes
outlined in this policy, or as required by law. In accordance with federal and Michigan regulations,
we retain medical records for a minimum of 7 years from the date of last service, or until a minor
client reaches age 25, whichever is later.
9. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. We will notify you of material changesvia our website or email. Continued use of our services after updates constitutes acceptance.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
Nirvana Holistics, LLC
Based in Kingsley, MI (Service area based on mileage from Traverse City)
Email: admin@nirvanaholistics.com
Website: www.nirvanaholistics.com
HIPAA Privacy Policy & Client Rights
Effective Date: July 28, 2025
This HIPAA Privacy Policy outlines how your Protected Health Information (PHI) may be used and
disclosed by Nirvana Holistics, LLC, and how you can get access to this information.
Who We Are
Nirvana Holistics, LLC is a mobile IV hydration and wellness provider based in Kingsley, Michigan.
We provide services exclusively at the client's location. For mileage and service area calculations,
Traverse City, Michigan is used as our central hub.
Our Responsibilities Under HIPAA
We are required by law to:
- Maintain the privacy and security of your PHI
- Provide you with this notice outlining our legal duties and privacy practices
- Notify you if a breach occurs that may compromise your data
- Follow the terms of this policy and any updates posted
Your Health Information Rights
You have the right to:
- Access and obtain a copy of your PHI
- Request corrections or amendments to your health records
- Request restrictions on uses or disclosures of your PHI
- Request confidential communications (e.g., via specific email or phone)
- Receive an accounting of disclosures made outside treatment, payment, or healthcare operations
- Obtain a paper or electronic copy of this notice
Permitted Uses and Disclosures
We may use and share your PHI to:- Provide medical treatment and coordinate care with licensed providers
- Operate our business, including scheduling, billing, and quality improvement
- Comply with public health and legal reporting obligations
- Support oversight activities (audits, investigations, etc.)
- Prevent serious threats to health or safety
We will never:
- Sell your PHI
- Use your PHI for marketing without your express written authorization
Safeguarding Your PHI
We use HIPAA-compliant systems, encrypted communication channels, and access controls to
protect your information. Staff are trained in confidentiality and only access PHI on a need-to-know
basis.
Retention of Records
We retain PHI for at least 7 years from the date of last service or until a minor client reaches age 25,
whichever is longer, in accordance with federal and Michigan state law.
How to File a Complaint
You may file a complaint without fear of retaliation if you believe your rights have been violated:
U.S. Department of Health & Human Services
Office for Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 20201
Phone: (877) 696-6775
Website: www.hhs.gov/ocr/privacy/hipaa/complaints
Contact Nirvana HolisticsIf you have any questions or concerns about your PHI, contact us at:
Nirvana Holistics, LLC
Kingsley, MI (Mobile service area based on Traverse City)
Email: admin@nirvanaholistics.com
Website: www.nirvanaholistics.com
Thank you for trusting Nirvana Holistics with your care.
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